Nigeria
2–5 business days after dispatch
N3,000 – N5,000
United Kindom
7–14 business days after dispatch
€14 – € 200
Shipping Destinations
We currently ship within Nigeria, the United Kingdom, the United States, and select international destinations.
Additional regions will be added as we expand.
Order Processing
Ready-to-Wear items are typically processed within 2–4 business days after payment confirmation.
Bespoke or Made-to-Order pieces require additional production time. The estimated timeline will be communicated at the time of order.
Delivery Timeframes
Nigeria: 2–5 business days after dispatch
UK & US: 7–14 business days after dispatch
Other international locations: 10–20 business days depending on shipping partner and customs
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and package weight.
Free local pickup is available for customers who prefer to collect their orders directly.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details.
Eligibility for Returns
Returns are accepted on Ready-to-Wear items within 7 days of delivery.
Items must be unworn, unwashed, and returned in original condition with all tags intact.
Bespoke or Made-to-Order items are non-returnable due to their personalized nature.
How to Initiate a Return
Contact our support team via email or phone within 7 days of receiving your order.
Provide your order number, item details, and reason for return.
Our team will guide you through the return process and provide the return address.
Refunds
Once your return is received and inspected, refunds will be issued to your original payment method within 7–10 business days.
Please note: shipping fees are non-refundable.
Exchanges
Exchanges may be allowed for size or color (where available) on Ready-to-Wear items.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We are not responsible for delays caused by customs or third-party couriers.
Jolaádé reserves the right to refuse returns that do not meet our policy conditions.
For assistance, our customer support team is available to guide you at every step.
When you shop with us or use our services, we may collect:
Personal Information: Name, email address, phone number, shipping and billing address.
Payment Information: Processed securely via Paystack. Jolaádé does not store your credit/debit card details.
Account Information: Login details, order history, and preferences if you create an account.
Technical Data: IP address, browser type, device information, and cookies for site functionality and analytics.
We use your data to:
Process and deliver your orders.
Communicate with you about your purchase, shipping, or support requests.
Send updates on new collections, promotions, and newsletters (if you opt in).
Improve our website experience and personalize recommendations.
Comply with legal, tax, and regulatory obligations.
We respect your privacy and only share your information when necessary:
Service Providers: Trusted third-party partners (such as payment processors, shipping companies, and IT providers).
Legal Requirements: If required by law, regulation, or legal process.
We never sell your personal information to third parties.
Our site uses cookies to improve browsing, analyze traffic, and remember your preferences. You can manage or disable cookies in your browser settings, but this may affect site functionality.
We implement appropriate security measures to protect your data from unauthorized access, misuse, or disclosure.
Payments are encrypted and processed securely via Paystack.
However, no online system is 100% secure, so we cannot guarantee absolute security.
You have the right to:
Access, update, or correct your personal data.
Request deletion of your data (subject to legal obligations).
Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.
Our website and services are not directed at children under 13. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.”
If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
Email: support@houseofjolaade.com
Phone/WhatsApp: +447988707554
